Frequently Asked Questions
We've collected the most common questions about accounts, payments, licences and installation.
Account and membership
Is membership paid?
No. Creating a Kolaylatio account is free. You only pay for the products you buy.
I forgot my password, what should I do?
Use the “Forgot password” link on the sign-in page to request a reset link by email. The link is valid for 60 minutes.
How do I update my account details?
After signing in, go to My Account › Account Settings to update your name, phone and company details, and your password.
Purchase and payment
Which payment methods can I use?
You can pay by credit or debit card through the payment provider's secure, 256-bit SSL-protected infrastructure. Your card details are never seen or stored by us. As soon as your payment is approved, your licence is automatically added to your account.
Do prices include VAT?
Yes, the prices shown on product pages include VAT.
Can I get an invoice?
Yes. If you enter your company details during purchase, a business invoice is issued.
Where can I track my order status?
You can see all your orders, their amounts and payment statuses under My Account › My Payments.
Licence and usage
Where can I see my licence?
Under My Account › My Licences you can see your licence key, plan, start and end dates.
How is the duration calculated when I renew?
If you buy a new plan for the same product while a licence is active, the purchased duration is added on top of your current end date.
What happens if I change computers?
Your licence is tied to your account. Install it on your new computer and continue with the same licence key.
Do updates cost extra?
Version updates are free for as long as your licence is active.
Download and installation
Where do I download the product?
After purchase, the latest installer for your product is listed under My Account › Downloads.
What if I get an error during installation?
First check the system requirements. If the problem persists, write to us from the contact page with a screenshot of the error message.
Couldn't find your answer?
Send your question directly to us and we'll answer as soon as we can.